FYI: FEMA & FCC Unveil New Tip Sheet For Consumers On How To Communicate During Disasters]]
Mike Check K5UCQ
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Subject: FYI: FEMA & FCC Unveil New Tip Sheet For Consumers On How To
Communicate During Disasters
Date: Mon, 26 Sep 2011 10:48:53 -0500
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FEMA & FCC Unveil New Tip Sheet For Consumers On How To Communicate
Release Date: September 26, 2011
Release Number: 1603-947
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NEW ORLEANS â€“ As part of National Preparedness Month, the Federal
Emergency Management Agency and the Federal Communications Commission
today released new tips for consumers aimed at preparing them for
major disasters when communications networks are more likely to be
compromised or damaged. Nearly one month ago, a 5.8 magnitude
earthquake and Hurricane Irene struck the East Coast. In the minutes
and hours that followed, mobile networks experienced significant
network congestion, temporarily making it harder for millions of
people to reach loved ones and emergency services. This tip sheet aims
to help prepare Americans about how to communicate with each other,
and loved ones, in the event of another disaster.
â€œBetween the East Coast earthquake, Hurricane Irene, Tropical Storm
Lee, and wildfires in Texas and California, we have had a lot of
powerful reminders lately that disasters can strike anytime, anywhere
- and can often make it difficult for the public to communicate with
friends, loved ones or emergency personnel,â€ said FEMA Administrator
Craig Fugate. â€œAn important part of preparing for disasters includes
getting ready for potential communications challenges, whether caused
by power outages or heavy cell network congestion. These simple tips
are easy for anyone to follow and could make a world of difference
when it matters the most.â€
FCC Chairman Julius Genachowski said, â€œWhen disaster strikes, the
ability to communicate is essential. However, power outages and other
issues can interfere with the way people ordinarily communicate,
making it harder to reach loved ones or emergency services. The FCC is
committed to ensuring the public's safety through the reliability of
our nation's communications networks. But there are also simple steps
that consumers can take to prepare for a disaster as well as practical
ways to better communicate during and after an event. I encourage all
Americans to become familiar these tips and share them with friends
To read a joint blog post by FEMA Administrator Craig Fugate and FCC
Chairman Julius Genachowski, click here.
The Tip Sheet for How to Communicate During Disasters is below, or
check out www.ready.gov/tech or fcc.gov.
Consumers with questions about their particular mobile phone devices
should contact their wireless provide or equipment manufacturer.
When disaster strikes, you want to be able to communicate by both
receiving and distributing information to others. You may need to call
9-1-1 for assistance, locate friends or family, or let loved ones know
that you are okay. During disasters, communications networks could be
damaged, lose power, or become congested. This fact sheet provides two
important sets of tips. The first will help you prepare your home and
mobile devices for a disaster. The second may help you communicate
more effectively during and immediately after a disaster.
Before a Disaster: How to Prepare Your Home and Mobile Device
1. Maintain a list of emergency phone numbers in your cell phone and
in or near your home phone.
2. Keep charged batteries and car-phone chargers available for back-up
power for your cell phone.
3. If you have a traditional landline (non-broadband or VOIP) phone,
keep at least one non-cordless phone in your home because if it will
work even if you lose power.
4. Prepare a family contact sheet. This should include at least one
out-of-town contact that may be better able to reach family members in
5. Program "In Case of Emergency" (ICE) contacts into your cell phone
so emergency personnel can contact those people for you if you are
unable to use your phone. Let your ICE contacts know that they are
programmed into your phone and inform them of any medical issues or
other special needs you may have.
6. If you are evacuated and have call-forwarding on your home phone,
forward your home phone number to your cell phone number.
7. If you do not have a cell phone, keep a prepaid phone card to use
if needed during or after a disaster.
8. Have a battery-powered radio or television available (with spare batteries).
9. Subscribe to text alert services from local or state governments to
receive alerts in the event of a disaster. Parents should sign up for
their school district emergency alert system.
During and After a Disaster: How to Reach Friends, Loved Ones &
1. If you have a life-threatening emergency, call 9-1-1. Remember that
you cannot currently text 9-1-1. If you are not experiencing an
emergency, do not call 9-1-1. If your area offers 3-1-1 service or
another information system, call that number for non-emergencies.
2. For non-emergency communications, use text messaging, e-mail, or
social media instead of making voice calls on your cell phone to avoid
tying up voice networks. Data-based services like texts and emails are
less likely to experience network congestion. You can also use social
media to post your status to let family and friends know you are okay.
In addition to Facebook and Twitter, you can use resources such as the
American Red Cross's Safe and Well program (
3. Keep all phone calls brief. If you need to use a phone, try to
convey only vital information to emergency personnel and/or family.
4. If you are unsuccessful in completing a call using your cell phone,
wait ten seconds before redialing to help reduce network congestion.
5. Conserve your cell phone battery by reducing the brightness of your
screen, placing your phone in airplane mode, and closing apps you are
not using that draw power, unless you need to use the phone.
6. If you lose power, you can charge your cell phone in your car. Just
be sure your car is in a well-ventilated place (remove it from the
garage) and do not go to your car until any danger has passed. You can
also listen to your car radio for important news alerts.
7. Tune into broadcast television and radio for important news alerts.
If applicable, be sure that you know how to activate the closed
captioning or video description on your television.
8. If you do not have a hands-free device in your car, stop driving or
pull over to the side of the road before making a call. Do not text on
a cell phone, talk, or "tweet" without a hands free device while
9. Immediately following a disaster, resist using your mobile device
to watch streaming videos, download music or videos, or play video
games, all of which can add to network congestion. Limiting use of
these services can help potentially life-saving emergency calls get
through to 9-1-1.
10. Check www.ready.gov regularly to find other helpful tips for
preparing for disasters and other emergencies.
FEMAâ€™s mission is to support our citizens and first responders to
ensure that as a nation we work together to build, sustain, and
improve our capability to prepare for, protect against, respond to,
recover from, and mitigate all hazards.